How Do I Order
TO ORDER
Please ADD TO ORDER quantities of product required & send details ensuring all mandatory fields are filled correctly.
For Non Account Holders, we will email you the Invoice with Total Payment Amount including additional Freight Costs for remittance.
If you submitted your order after working hours your order may not be processed until the next business day.
All Orders are Subject to Stock availability. Out of stock items will be Back Ordered & advised.
All Orders are Subject to Stock availability. Out of stock items will be Back Ordered & advised.
PAYMENT METHOD
Direct Deposit Payment to Westpac bank in NZ.
You will need to email us once payment has been made to confirm payment date, amount, Reference number and name.
Internet Banking
Our Bank Details
Account name: Sailcity Packaging
Bank: Westpac
Account number: 03 0187 0653932 00
You must include your name, address, phone, date, invoice number and order details.
Your order will be dispatched once your payment has cleared - please allow up to 3-5 working days.
Account name: Sailcity Packaging
Bank: Westpac
Account number: 03 0187 0653932 00
Please use the invoice or order number in the online banking "Details" box to be reconciled in our account .
We will then despatch you order on confirmation that your payment has cleared.You must include your name, address, phone, date, invoice number and order details.
Your order will be dispatched once your payment has cleared - please allow up to 3-5 working days.
Credit Card
We accept VISA or MasterCard Credit Card Payment when you provide the Card Details, preferably in person or by the Authorised person over the phone.(Additional Transaction/Merchant Service fee of minimum $4 or 3% of Total invoice amount whichever is higher added to the Total invoice amount).
RETURNS FOR DAMAGED OR INCORRECT MERCHANDISE
We look at every return on a case-by-case basis. If the item has developed a fault or is damaged in transit, we will meet our obligations, but in general if you want to return an item simply because you have changed your mind or it does not fit your requirement, we reserve the right to decline Return/Refund requests. If we do decide to take it back, refunds are at our discretion and if accepted can be given if the faulty/damaged or non-faulty product is returned within 5 working days from the date of purchase. Unless the product is faulty, we will refund the purchase price only, after deduction of a 20% Restocking Fee and cost of freight.
Please contact us via email or phone, to let us know that your product is faulty or has been damaged during shipping. If you wish an item to be replaced because it is faulty or damaged, we will do so, only if we have a replacement in stock. Due to some of our products being one-offs or limited stock we may not be able to replace your product. If this is the case, then we will provide you with a full refund
DELIVERY
Once your payment has been confirmed please allow up to 3 - 4 working days for delivery of your goods depending on your location. An additional 1-3 days extra may be required for most rural deliveries within NZ. We can provide you an estimated delivery time depending on your location and size of order.