Shipping policy


Shipping Area

  • We ship to addresses within New Zealand (North Island, South Island & rural delivery).
  • If you require shipping outside New Zealand please contact us for a separate quote.

Processing & Dispatch Time

  • Orders received and paid by [time of day, e.g., 10 am NZT] on a business day (Monday–Friday, excluding public holidays) will be processed on the same day.

  • Orders received after that time or on weekends/public holidays will be processed the next business day.

  • You will receive an email notification with your tracking number once the parcel is dispatched.

Delivery Timeframes

  • For standard delivery to urban addresses: approximately 1–3 business days for North Island; 2–5 business days for South Island.

  • For rural delivery addresses or very remote locations: please allow additional 1–2 business days.

  • Delivery times are estimates only. They may be affected by courier delays, weather, public holidays, or other unforeseen events.

Shipping Rates

  • Free shipping for orders over NZ$500 within Auckland Metro Non Rural Areas & $1000 within North Island Non Rural Area Addresses only.

  • For orders under that threshold: flat-rate shipping of NZ $10 for standard urban delivery; NZ$15 for rural delivery addresses.

  • Oversized or bulky items may incur additional shipping charges—these will be indicated on the product page or quoted separately.

Remote Island Delivery Surcharge

     A remote island delivery surcharge applies to orders delivered to the following locations:

  • Waiheke Island: NZD $6.49
  • Stewart Island: NZD $10.14
  • Chatham Islands: From NZD $28.38
  • Great Barrier Island: From NZD $47.75

Please note: Remote island surcharges are additional to our standard shipping charges and may vary depending on the parcel size, weight, and destination. Any applicable surcharge will be advised based on the order volume and must be paid before we can proceed with the order

Carriers & Tracking

  • Shipments are made via Aramex NZ Couriers Post Haste NZ Post, CourierPost, etc.].

  • A tracking link/number will be provided once your parcel is dispatched, allowing you to monitor the delivery status.

Address Accuracy & Delivery Instructions

  • Please ensure the delivery address you provide is complete and accurate (street number and name, suburb/locality, city, and postcode).

  • Please also include a contactable phone number with your order.

  • If the parcel cannot be delivered (e.g., wrong or incomplete address, recipient unavailable), additional rerouting or redelivery fees may apply.

Duties, Taxes & Customs (for imports)
Although this policy focuses on domestic NZ deliveries, for goods shipped into New Zealand from overseas:

  • All imported goods may be subject to customs duties, GST and other charges upon arrival. 

  • Some items are prohibited or restricted from entering New Zealand. It is the sender’s/importer’s responsibility to ensure compliance. 

Shipping Delays & Exceptions

  • We aim to dispatch all orders promptly. However, delivery may take longer in the case of public holidays, weather disruptions, courier network issues or unforeseen events.

  • If an item is out of stock, discontinued, or back-ordered, we will notify you with a revised dispatch date or the option to cancel.

Returns & Failed Delivery

  • If you request to return an item, you will be responsible for the return shipping cost unless the product is faulty.

  • If a parcel is returned to us because of incorrect address or the recipient did not collect/arrange redelivery, any additional fees incurred will be deducted from your refund.

Contact Information
If you have any questions about your delivery, please contact us on 092189721 or email sailcitypackaging@gmail.com and quote your order number.